Joseph ShavitAug 21, 2021Humans vs. automation: Service center agents can outperform technology, study showsThe solution may not be human versus machine, according to new research, but an approach that combines both.
Joseph ShavitAug 20, 2021Use your team’s emotions to boost creativityIf you’re putting together a team for a project, you might be inclined to pick people with cheerful, optimistic dispositions but maybe not.