Human Behavior | Brighternews 4/4

Joshua Shavit

Sep 24, 2021

People only pay attention to new information when they want to

We tend to listen to people who tell us things we’d like to believe and ignore people who tell us things we’d prefer not to be true.

Joshua Shavit

Sep 10, 2021

Apologizing to customers after product failures can encourage repurchase, stave off lawsuits

Companies that express remorse in the wake of a product failure are more likely to encourage customers to repurchase from them

Joseph Shavit

Sep 7, 2021

Eliminating cash could benefit average U.S. families

Soon, $50 and $100 bills may be a thing of the past. That’s the future some economists are predicting—and want.